Help center
Find answers below, or leave a message for the team.
Are all items free?
Items are given away for free. Transport, travel, and disposal can have separate costs; confirm these in advance.
How do I pick up an item?
Request the item in the app, introduce your needs and availability in chat, and agree on the handoff.
Does AI make decisions for me?
AI assists with recognition and matching. You review listings, choose recipients, and agree on pickups. Keep private information out of photos.
What if nobody can take my item?
Update your availability or description, or check moving services and local disposal guidance.